When Using Microsoft Internet Explorer in Microsoft Windows, some Web pages and Web
sites may not work correctly. Frequently, this behavior is caused by security changes in Windows.
To determine why the pages do not display correctly, use the following methods in the order that
they are presented:
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1. Look for third-party firewall or antivirus programs |
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Make sure that any third-party firewall or antivirus programs that are installed on your computer
are configured correctly and are not preventing you from connecting to eXpertPower. For more information,
see the product documentation or contact the program vendor.
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2. Turn off the pop-up blocker |
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Internet Explorer and other 3rd party utilities include the ability to block pop-up windows.
This feature may block some Web pages or eXpertPower functionality. To turn off the Pop-Up Blocker from
Internet Explorer 6 SP2, follow these steps:
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1.
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Click Start, right-click Internet Explorer, click Internet Properties.
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2.
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Click the Privacy tab.
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3.
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In the Pop-Up Blocker section, click to clear the Block pop-ups check box.
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4.
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Click Apply.
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5.
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Click OK.
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For other 3rd party utilities, see the product documentation or contact the program vendor.
It is possible to turn off the Pop-Up Blocker for specific sites only.
We advise to enable Pop-Ups for eXpertPower.
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3. Delete the contents of the Temporary Internet Files folder |
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If a copy of the Web page is in the Temporary Internet Files folder, sometimes the page may not
display as expected. To resolve this problem, you must delete the contents of this folder.
To do this, follow these steps:
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1.
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On the Tools menu in Internet Explorer, click Internet Options,
and then click the General tab.
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2.
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Click Delete Cookies, and then click OK.
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3.
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Click Delete Files, and then click OK.
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4.
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Click Clear History, and then click Yes.
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5.
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Click OK.
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4. Configure security, content, and advanced settings in Internet Explorer |
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Note Only add those sites that you trust as a trusted site (such as www.expertpower.com).
If you are not sure about a Web site, do not add the Web site to the Trusted sites list.
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1.
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On the Tools menu in Internet Explorer, click Internet Options,
and then click the General tab.
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2.
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Click Delete Cookies, and then click OK.
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3.
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Add http://www.expertpower.com
and any SSL-secured (128-Bit)
Web sites to the Trusted sites zone. To do this, follow these steps:
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a.
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Click Delete Files, and then click OK.
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b.
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Type the URL of the site in the Add this Web site to the zone box.
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c.
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Click Add, click OK, and then click Apply.
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d.
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Do not check the "Require server Verification for all sites in
this zone" since this will allow only 128 bit access to all pages
(eXpertPower has pages which do not require 128 bit access).
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5. Reset the Security Zones to the default settings |
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1.
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On the Tools menu in Internet Explorer, click Internet Options, and then
click the Security tab.
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2.
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Click Internet, and then click Default Level.
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3.
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Click Local Intranet, and then click Default Level.
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4.
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Click Trusted sites, and then click Default Level.
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5.
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Click Restricted sites, and then click Default Level.
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6.
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Click Apply.
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7.
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On the Privacy tab, click Default, and then click Apply.
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6. Clear the Secure Sockets Layer (SSL) state and the AutoComplete history |
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1.
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On the Tools menu in Internet Explorer, click Internet Options, and then click the Security tab.
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2.
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Click the Content tab.
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3.
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In the Certificates section, click Clear SSL State, and then click OK.
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4.
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In the Personal information area, click AutoComplete.
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5.
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In the Clear AutoComplete history area, click Clear Forms,
and then click OK.
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6.
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Click Clear Passwords, and then click OK three times.
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7. Verify that Internet Explorer is configured to use SSL 2.0 and SSL 3.0 |
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1.
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On the Tools menu in Internet Explorer, click Internet Options, and then click the Security tab.
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2.
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Click the Advanced tab.
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3.
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Under Security, click to select the Use SSL 2.0
and Use SSL 3.0 check boxes (if they are not already selected), and then click Apply.
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4.
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Click Restore defaults.
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5.
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Click Apply.
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6.
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Click OK.
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8. Third-party browser extensions |
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Some third-party browser extensions and add-ons may interfere with how Internet Explorer views
certain Web pages. To turn off these extensions, follow these steps:
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1.
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Click Start, right-click Internet Explorer, and then click Internet Properties.
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2.
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Click the Advanced tab.
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3.
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Click to clear the Enable third-party browser extensions (requires restart) check box.
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4.
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Click Apply.
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5.
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Click Ok.
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6.
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Start Internet Explorer, and then try to reproduce the issue.
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If the issue does not occur, you can try to determine which third-party browser extensions
may be causing the problem. To revert to the original settings, follow these steps:
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1.
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Click Start, right-click Internet Explorer, click Internet Properties.
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2.
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Click the Advanced tab.
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3.
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Click to select the Enable third-party browser extensions (requires restart) check box.
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4.
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Click Apply.
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5.
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Click the Programs tab.
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6.
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Click Manage Add-ons.
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7.
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Click Add-ons that have been used by Internet Explorer.
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8.
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Select all but the first of the add-on check boxes that are installed.
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9.
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Click Disable.
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10.
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Click OK.
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11.
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Start Internet Explorer, and then try to reproduce the issue.
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9. Verify that the date and time settings on your computer are correct |
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To verify that your computer is configured with the correct date and time settings, follow these steps:
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1.
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Click Start, and then click Control Panel.
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2.
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Click Date, Time, Language, and Regional Options, and then click Date and Time.
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3.
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Click the Date & Time tab.
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4.
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Make sure that the date and time settings are configured to use the current date and time,
and then click OK.
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10. Verify that your computer is using 128-bit encryption |
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To verify that your computer is using 128-bit encryption, follow these steps:
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1.
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Start Internet Explorer.
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2.
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On the Help menu, click About Internet Explorer.
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3.
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The level of encryption on your computer appears next to the words Cipher Strength.
Verify that the Cipher Strength value appears as 128-bit.
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4.
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Click OK.
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11. Older versions of IE may need to upgrade to 128-bit encryption: |
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To upgrade Internet Explorer to 128-bit encryption, visit the following Microsoft Web site,
and then follow the instructions that appear on the screen:
http://www.microsoft.com/windows/ie/downloads/recommended/128bit/default.asp
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12. Charts and 1 Line diagrams |
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eXpertPower uses an ActiveX control to display interactive charts, and Flash TM Technology
(which uses ActiveX on the Windows platform) for Sophisticated 1-Line Diagrams and maps.
In Order to use the above functionalities, the user has to agree to downloading and
installing of the ActiveX controls.
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